Shipping costs

SfPharmaplus considers very important to perform a safe and efficient delivery of your purchase. For this reason, we work only with the main logistics operators, which grant a fast and controlled delivery to the address given by the customer.

 

Conditions for NATIONAL parcel shipping. (Economy service 3/5 days)

Purchase price zone*

1 – 100€

More than 100€ tax base

Rest of Spain (peninsula)

4€ + VAT

FREE

 

Conditions for NATIONAL parcel shipping. (Standard service)

Purchase price zone*

1 – 100€

More than 100€ Tax Base

Valencian Community

4€ + VAT

FREE

Rest of Spain (peninsula)

1 - 100€

More than 100€ Tax Base

6,95€ + VAT

FREE

Portugal, Balearic Islands, Canary Islands, Ceuta and Melilla

1 - 100€

More than 100€ Tax Base

14,95€ + VAT

FREE

* These costs include a comprehensive insurance in every shipping.
* Customs costs not included

Conditions for urgent parcel service transport.  (Express service)

Purchase price zone *

More than 150€ Tax Base

Nacional

18€ + VAT

FREE

Portugal, Balearic Islands, Canary Islands, Ceuta and Melilla.

Rest of Europe and International.

Ask us

Ask us

* These costs include a comprehensive insurance in every shipping.
* Customs costs not included

 

About shipping to Canary Islands, Ceuta and Melilla, rest of Europe and internationally, with the goal of speeding up the customs clearance of the wares, it is required to pay an additional cost, so we can cover the customs management expenses (DDP) of your order. The indirect taxes (IPSI and IGIC) are paid by the customer, and will be paid to the carrier when the ware is delivered.

 

Delivery term

According to the characteristics of the orders, these will be sent either with a Standard Service or an Express Service.

 

Zone

Economy

Standard

Express

Valencian Community1

48-72h

48-72h

24-48h

Spain Peninsula

3-5 days

48-72h

24-48h

Portugal

Ask Us

Ask Us

48-72h

Balearic Islands

Ask Us

3-4 días

48-72h

Canary Islands, Ceuta and Melilla

Ask Us

5-8 días

Ask Us

 

The orders done before 12:00 will be delivered the following day, and the orders done before 20:00 will be delivered in no less than 48 hours, and it will depend on the conditions of the transport service chosen by the customer.

 

NOTES (Delivery term*):

- During the summer holiday months, the delivery terms could be longer than the established ones.

- There will not be deliveries on Saturdays, Sundays and Holidays. If you require a delivery on Saturday, contact us and we will report about the costs.

- The delivery terms are indicative, they will not change unless a stock breakage or a delivery service incident happens, in which case we would contact with our customer for reporting.

 

The order delivery is carried away safely in a sealed box. If you wish a special confidentiality conditions, you only have to request it to us in the Notes section of your order.

 

Purchase warranty

For your comfort, all our shippings include a comprehensive insurance against losses, breakages or anomalies that might affect the wares during their transport.

Very important: When the order is delivered, check that the package is not broken, stained or open, in this case you must not accept it, and write the cause in the delivery note that the carrier will give to you.

Sfpharmaplus only offers quality products, endorsed by top commercial brands. Our customers have the warranty that all of our products are ORIGINAL, since they are acquired directly from the laboratories that market them, or from the cooperatives that serve the Drugstore Network of the National Health System of Spain.

The reception of the products sent by our providers and their handling for preparing the shippings is carried away following a strict quality process, nevertheless, it might happen that some product is defective, in which case Sfpharmaplus would substitute the aforementioned product without any cost for our customer.

In case of breakage or deterioration caused by transport, you will have to keep the order box and the broken product or its remains, and send us a picture of it, which is essential for us to be able to process the demand to the shipping insurance, and then replace it.

Do not forget about notifying us under a term not longer than 7 business days since the reception of the product, contacting by phone or to the e-mail address: info@sfpharmaplus.com, pointing out the following information:

-Name of the customer

-Number and date of order

-Name of the product

-Reason for the return.

-Photography in case of deterioration or breakage.

In these cases we would contact you directly to arrange the collection of the product. Once we have received the product at our facilities and assessed its condition, we will proceed to the corresponding refund. In case of being a mistake from the customer, the shipping expenses (collection and delivery) would need to be covered by the customer.

All of our products have a minimal warranty of two years, or a longer time if the manufacturer offers it.

 

Warranty of return and disapproval

 

If you are not satisfied with a received product, you have a term of 7 business days for its return, in which case the customer will cover the expenses of collection and return.

To make a refund effective, the products must not have been used, must be in perfect conditions and keep its original packaging. Once the wares are received at our facilities and checked their status, we will proceed to the refund according to the payment method used by the customer in the purchase.

For sanitary reasons, we will not accept return of the following products, except in case of manufacturing defects:

- Underwear, socks, tights, girdles, orthopedics, etc.

- Sealed products to which the seal has been broken.

 

If you are not satisfied with your purchase, remember that you have 7 business days to request a return and refund.

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